[PDF]Finally Ready With My New SAAS Feedback Monkey

Finally ready with my new
SAAS - FeedbackMonkey


| already have a fairly successful SAAS product for coders in the
web crawling space called ProxiesAPI.


It only made sense for me to create another in a space |
understand so well.

FeedbackMonkey is a visual feedback/bug tracking tool for
makers, coders, testers, agencies etc.


Origin of the idea:


| always wanted a way to explain to my coders visually what |
meant by my feedback and | used all sorts of work arounds to
solve this problem. | used ClickUp a project management tool to
do this but it is super clunky and then settled on Notion. It sorta
worked but its not built for bug or feedback tracking.


My tool needed to have a chrome extension for capturing and
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| also needed a embeddable widget that people could embed
into their website so people who were not ready to download an
extension could still be able to provide feedback, example
regular site visitors.


| Bug Reports
1, clients & users


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| also needed to segregate feedback based on projects and have
a resolution center that is collaborative.


| found the 4 panel arrangement the best after a lot of trial and
error.

| could go through issues on the left, collaborate with team mates
on the right panel and get the screenshot and all the metadata in
the middle. | could also customize it.


This was to be the core of the product and had to work really well
and took the longest time to design and code.


It had a chat like feature to collaborate with team mates.


| also needed to know the visibility for each issue. To check if my
team members had looked at it and were "on it". So it was sort
of inspired by the WhatsApp double check mark.


This would be my dream product that | would love to use to report
bugs and feedback and also resolve issues at the other end.


The other challenge was developing the extension and the
widget. | realised late into the game that Chrome had stopped
supporting chrome manifest version 2 (which was a lot easier to
code) and | had to port my code into manifest version 3 which
according to the developer community has a lot of issues. That
was painful but satisfying to get a working extension in the end.


The team management features like sending invites and
handling projects had to work like a dream as this is a team
product so | spent a lot of time crafting emails and making the
onboarding as smooth as possible.


Stripe integration was surprisingly difficult. | had used Paypal
before in ProxiesAPI and | was expecting Stripe to be a breeze
but its documentation is a bit heavy and all over the place with
multiple versions.


| am putting it out here after a lot of testing and debugging. Want
to take it slow and launch on Product hunt and other places later
on when | am feeling more confident and the product has had
time to settle. | love this community because you can get into the
making of the product and can talk shop here and | love doing
that.

| would love some feedback and support from you guys for this


product. Here is the link https://feedobackmonkey.app